Sixty-Nine Million Clients, and Not One That MattersWide moat

Bank of America (BAC) — moat facet

Bank of America's 69 million clients mean no customer can hurt it alone, and a recession can reach all of them at once.

Bank of America serves about 69 million consumer and small business clients from about 3,600 financial centers in 38 states and the District of Columbia1. Its filings contain no customer-concentration disclosure because no customer is large enough to require one.

Net charge-off ratio (%)0.57%20240.50%20250.55%Q2 20250.47%Q2 2026Bank of America Q4 2025 supplemental information and Q2 2026 release
Losses spread thin and falling.

That diversification is the foundation of the deposit franchise. Average Consumer Banking deposits were $957.0 billion in the second quarter of 2026, spread across 38.7 million consumer checking accounts2, about $24,700 of deposits for every checking account3. Balances that size are mostly insured and belong to people who are not watching the rate.

It also spreads the credit risk. The bank's net charge-off ratio was 0.47% in the second quarter of 2026, against 0.55% a year earlier4, and no single borrower's failure could move it much.

The limitation is that diversification by name is not diversification by exposure. Tens of millions of American households share one economy, one labour market and one central bank; a recession reaches all of them together.

The losses that do occur are concentrated in cards. The consumer credit card charge-off rate was 3.68% in 20255, against 0.50% for the whole loan book, which is the price of lending unsecured to millions of households.

Net charge-offs are the number that shows when the shared exposure bites. A consumer card charge-off rate rising well above the 3.82% of a year earlier6 would say the households were in trouble together.

Moat trajectory: Holding steady

Net charge-offs 0.47% in Q2 2026 vs 0.55%.

The number that tests this moat
Reported
Net charge-off ratio, latest quarter
0.47% (Q2 2026) vs 0.55% a year earlier

Losses across a diversified base; a sharp rise would show the shared exposure to one economy.

Source: Bank of America Q2 2026 earnings release ↗
References
  1. ReportedBank of America serves about 69 million consumer and small business clients from about 3,600 financial centers in 38 states and the District of Columbia.
    Bank of America Form 10-K for fiscal 2025 - Item 1 business: footprint, clients and employees. — FY2025 · publ. 25 February 2026 · source ↗
  2. ReportedAverage Consumer Banking deposits were $957.0 billion in the second quarter of 2026, spread across 38.7 million consumer checking accounts, about $24,700 of deposits for every checking account.
    Bank of America second-quarter 2026 earnings release, Form 8-K exhibit 99.1 - segment results, returns on allocated capital and business highlights. — Q2 2026 · publ. 14 July 2026 · source ↗
  3. Moat Explorer calcAverage Consumer Banking deposits were $957.0 billion in the second quarter of 2026, spread across 38.7 million consumer checking accounts, about $24,700 of deposits for every checking account.
    Moat Explorer calculation from Bank of America's reported figures ($ millions unless stated). Deposits: cost of total deposits = interest on interest-bearing deposits / (average interest-bearing + average noninterest-bearing deposits): 2019 7,188 / 1,380,326 = 0.52%; 2021 537 / 1,914,286 = 0.03%; 2022 4,718 / 1,986,158 = 0.24%; 2023 26,163 / 1,887,541 = 1.39%; 2024 38,442 / 1,924,106 = 2.00%; 2025 34,513 / 1,984,182 = 1.74% (1,469,705 + 514,477 = 1,984,182, about $1.98 trillion). Average total deposits 2015 1,155,860; 2021 1,914,286; 2022 1,986,158 (about $1.99 trillion); 2015 to 2025 1,984,182 / 1,155,860 - 1 = 72%. Noninterest-bearing share 744,035 / 1,914,286 = 38.9% (2021); 514,477 / 1,984,182 = 25.9% (2025). Noninterest-bearing decline 751,470 - 514,477 = 236,993 (about $237 billion). JPMorgan comparison: deposit cost gap 1.80% - 1.74% = 0.06 points; 0.0006 x 1,984,182 = about 1,190 (about $1.2 billion). JPMorgan revenue per dollar of average deposits 182,447 / 2,506,565 = 7.3 cents; Bank of America 113,097 / 1,984,182 = 5.7 cents. JPMorgan year-end deposits 2,559,320 / 2,018,729 - 1 = 27%; revenue 182,447 / 113,097 - 1 = 61%; market value 935.79 / 391.80 = 2.4 times. Net income margin JPMorgan 57,048 / 182,447 = 31.3%; Bank of America 30,509 / 113,097 = 27.0%. Efficiency gap 61.65% - 52% = 9.65 points x 113,097 = about 10,914 (about $10.9 billion). Loans to deposits 1,185,700 / 2,018,729 = 58.7%. Uninsured deposits 723.0 + 134.9 = 857.9 billion; 857.9 / 2,018.7 = 42.5%; insured and other 2,018.7 - 857.9 = 1,160.8 billion. Consumer deposits per checking account 957.0 billion / 38.7 million = about $24,700. Securities: held-to-maturity unrealised loss as a share of common equity 108,596 / 244,800 = 44% (2022); 82,094 / 276,100 = 30% (June 2026). Held-to-maturity amortised cost 2021 674,591 - 2025 522,685 = 151,906 (about $152 billion); 2020 438,279 to 2021 674,591 = +236,312 (about $236 billion); 2021 fair value 665,890 - cost 674,591 = -8,701. Runoff time 505,828 / 34,794 = 14.5 years. Agency MBS share of loss 67,309 / 80,257 = 84%. Net interest income H1 31,742 / 29,113 - 1 = 9.0%. Capital: CET1 headroom (11.2% - 10.0%) x 1,792 billion = about 21.5 billion; 2027 minimum 4.5% + 3.5% + 2.5% = 10.5%. Capital returned 2025 (8.1 + 21.433) / 29.055 = 101% of net income to common. Average diluted shares 7,680.9 / 11,236.2 - 1 = -31.6%. EPS growth (3.81 / 1.31)^(1/10) - 1 = 11.3% a year. Price to tangible book 56.03 / 29.37 = 1.91. Revenue 2023 102,769 to 2025 113,097 = +10%. Compensation 42,346 / 69,727 = 61% of noninterest expense. Financial centers 3,530 / 3,664 - 1 = -3.7%. Noninterest expense Q2 2026 18,627 / 17,183 - 1 = 8.4%. Berkshire holding 483,394,015 / 1,032,852,006 - 1 = -53%. Investment banking fees Q2 2025 implied 2.1 / 1.5 = 1.4 billion. Segments (FTE, 2025): segment revenue 43,673 + 24,883 + 24,108 + 24,096 = 116,760; less All Other 3,054 = 113,706; less FTE adjustment 609 = 113,097. Shares of total FTE revenue: Consumer 43,673 / 113,706 = 38.4%; GWIM 24,883 / 113,706 = 21.9%. Shares of net income 30,509: Consumer 12,245 = 40.1%; Global Banking 7,793 = 25.5%; Global Markets 6,111 = 20.0%; GWIM 4,670 = 15.3%. Net income margins: Consumer 12,245 / 43,673 = 28.0%; GWIM 4,670 / 24,883 = 18.8% (2024 4,263 / 22,929 = 18.6%; 2023 3,947 / 21,105 = 18.7%); Global Banking 7,793 / 24,108 = 32.3%; Global Markets 6,111 / 24,096 = 25.4%. Consumer net interest income 35,309 / 43,673 = 81%; Consumer provision 4,649 / 5,675 = 82%. Growth 2023-2025: Consumer 43,673 / 42,031 - 1 = 3.9%; GWIM 24,883 / 21,105 - 1 = 17.9%; Global Markets 24,096 / 19,533 - 1 = 23.4%; Global Banking net income 7,793 / 10,072 - 1 = -23%. Consumer H1 2026 revenue 11,336 + 11,049 = 22,385. GWIM net interest income 7,197 / 24,883 = 29%. Revenue per dollar of year-end assets: Global Markets 24,096 / 1,032,858 = 2.3 cents; Consumer 43,673 / 1,039,346 = 4.2 cents. GWIM client balances 4,751,394 / 4,252,106 - 1 = 11.7%, increase 499,288; net flows 81,997 / 4,252,106 = 1.9%; consumer investment assets 639.5 / 599.1 - 1 = 6.7%. Revenue per dollar of balances: Private Bank 4,167 / 759,082 = 0.55%; Merrill 20,716 / 3,992,312 = 0.52%; Private Bank share of GWIM balances 759,082 / 4,751,394 = 16% and revenue 4,167 / 24,883 = 17%. Investment and brokerage services 19,956 / 17,766 - 1 = 12.3%. Common equity 277,251 / total assets 3,411,738 = 8.1%. AUM net flows 81,997 / 2,177,708 = 3.8%. Held-to-maturity loss 2023 97,994 / 263,249 = 37%. Share price 56.03 / 52-week high 65.23 - 1 = -14%. First half 2026 (Q1 + Q2): Consumer Banking revenue 11,049 + 11,336 = 22,385 and net income 3,060 + 3,281 = 6,341; Global Banking net income 2,087 + 2,046 = 4,133; Global Markets revenue 7,109 + 8,022 = 15,131 - segment shares, margins and growth. — 2015-2026 · publ. September 2026 · source ↗
    Method: Arithmetic on figures reported in Bank of America's Forms 10-K and 10-Q, earnings releases, JPMorgan's 10-K, Berkshire 13F tables and market data; operands shown in the source line.
  4. ReportedThe bank's net charge-off ratio was 0.47% in the second quarter of 2026, against 0.55% a year earlier, and no single borrower's failure could move it much.
    Bank of America second-quarter 2026 earnings release, Form 8-K exhibit 99.1 - consolidated results, credit quality, capital and forward-looking risks. — Q2 2026 · publ. 14 July 2026 · source ↗
  5. ReportedThe consumer credit card charge-off rate was 3.68% in 2025, against 0.50% for the whole loan book, which is the price of lending unsecured to millions of households.
    Bank of America fourth-quarter 2025 supplemental information, Form 8-K exhibit 99.3 - net charge-offs for 2024 and 2025. — Q4 2025 · publ. 14 January 2026 · source ↗
  6. ReportedA consumer card charge-off rate rising well above the 3.82% of a year earlier would say the households were in trouble together.
    Bank of America second-quarter 2026 earnings release, Form 8-K exhibit 99.1 - consolidated results, credit quality, capital and forward-looking risks. — Q2 2026 · publ. 14 July 2026 · source ↗
Sources
Generated September 25, 2026